Veterans Services Technician
North Carolina Dept of Military and Veteran Affairs North Carolina Dept of Military and Veteran Affairs Pasquotank County, NC Pasquotank County, NC Full-time Full-time $36,682 - $64,194 a year $36,682 - $64,194 a year 21 hours ago 21 hours ago 21 hours ago Description of Work The NC Department of Military & Veterans Affairs (DMVA) is tasked with 23 specific functions that involve working with federal, state, local, regional, and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities.
In accordance with Chapter 143, General Statues of North Carolina, the Veterans Affairs Division will assist Veterans, their families, and their dependents in obtaining or maintaining privileges, rights, and benefits to which they are entitled under Federal, State, or Local laws.
The Military Affairs Division will liaison between the federal, state, local, regional, and industry partners and the various military communities in NC.
DMVA is seeking applicants for an Administrative Specialist I (working title:
Veterans Service Technician) position for our Veterans Service Center office located in Elizabeth City, North Carolina.
The function of Veterans Affairs is to assist veterans and their families in the presentation, processing, proof, and establishment of claims, privileges, rights, and benefits as they may be entitled to under Federal, State, or Local.
DMVA also cooperates with the various governmental units and veteran organizations in seeking to service veterans.
This position provides office support for the Veterans Service Center.
The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referrals for assistance.
The NC Department of Military & Veterans Affairs uses the Salesforce Customer Relationship Management (CRM) data retention phone system which Veterans Service Technicians use to collect and store data on Veterans claims.
The work is performed on a personal computer in a Windows environment using Microsoft Office (Word, Excel, and PowerPoint) software, in a Local Area Network (LAN) configuration.
This position will require an individual who has well-developed interpersonal, communication, organizational, mathematical, typing, and computer skills.
Other duties, including outreach, may be assigned as needed.
The position is located in Elizabeth City, NC (Pasquotank County).
Knowledge, Skills and Abilities / Competencies Significant knowledge of office or work unit procedures, methods, and practices as well as the ability to perform in a fast-paced, demanding environment in a professional manner, with minimal supervision and direction Substantive knowledge of program procedures, methods, and practices Substantive knowledge and ability to use correct grammar, vocabulary, spelling, proofreading, and program terminology to compose correspondence, reports, and other materials Ability to handle sensitive and/or confidential information appropriately Proven experience using Microsoft Office products, including Word, Excel, and Outlook Knowledge of office methods & procedures, ability to establish and maintain a filing system, ability to use a variety of office machines Ability to communicate effectively, both orally and in writing as well as the ability to plan and coordinate a variety of appointments, meetings, and conferences Necessary Requirement:
The person in this position must become accredited with the US Department of Veterans Affairs, NC Division of Veterans Affairs within six months of hire.
Minimum Education and Experience Requirements High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information Questions during your Application Process? The Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.
It is the policy of the State of North Carolina and the Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.
We participate in E-Verify (Employment Eligibility Verification System).
All applicants must complete and submit a state application for employment using the NEOGOV Online Job Application System (https:
//www.
governmentjobs.
com/careers/northcarolina) for the State of North Carolina to the Human Resources Division of OSHR by 11:
59 pm on the closing date or the application will be deemed untimely and will not be processed.
This includes both online and paper application submissions/uploads.
To receive credit for work history and credentials, the applicant must list the information on the online application form underneath the Work Experience section, specifically Duties Summary.
Any information omitted from the application cannot be considered for qualifying credit.
The State of North Carolina welcomes attached or incorporated resumes, cover letters, and reference information, but these items will not be used for screening for qualifying credit or in lieu of a completed and submitted state application.
See Resume or See Attachment on a submitted application instead of a completed application with detailed work duties, the submitted application will NOT be accepted.
Reference checks will be performed on all top finalists.
If the position requires a background check and/or drug screening that will also be performed on all selected top finalists.
The Department of Military and Veterans Affairs (DMVA) is an Equal Employment Opportunity Employer.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below.
All applicants should indicate the position number and job title in the section Jobs Applied For.
Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.
If applicants are former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22 along with their state application.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
Applicants with degrees not conferred at a United States College or University must attach a degree verification that their degree is equivalent to a similar degree from a U.
S.
institution.
The Department of Military and Veterans Affairs uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at http:
//www.
naces.
org/members.
htm.
Transcripts, degree evaluations, and cover letters may be uploaded with your application.
To check the status of an application, please log in to your NC Government Job Opportunities account and click on the applicant profile and click on Applications.
For a general application status, the page will show all statuses to the right of the job underneath Submitted.
For detailed application history for a particular job, click on History to the side of the job to see your Step Evaluation Progression.
It is not necessary to contact the Human Resources Office to check the status of an application.
Upon the closing date, applications are Under Review.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log in to your account.
Please refrain from submitting multiple applications.
However, if multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be accepted.
For technical issues with your application, please call the NEOGOV Help Line at 877-204-4442.
Or, for technical issues with your Government Jobs applicant account, please call their Help Line at 1-855-524-5627.
Applicants may be communicated with via email, phone, and text on the statuses of their application or stages of their application, depending upon their contact delivery preference chosen at the time of application.
If there are any questions about this job posting other than your application status, please send questions to the contact below.
For additional information:
How Do I Get the Job Learn more about DMVA here:
https:
//www.
milvets.
nc.
gov Learn about employee perks/
Benefits:
https:
//oshr.
nc.
gov/state-employee-resources/benefits Follow us on social media:
Facebook:
https:
//www.
facebook.
com/NC4VETS @(NC Department of Military and Veterans Affairs).
Estimated Salary: $20 to $28 per hour based on qualifications.
In accordance with Chapter 143, General Statues of North Carolina, the Veterans Affairs Division will assist Veterans, their families, and their dependents in obtaining or maintaining privileges, rights, and benefits to which they are entitled under Federal, State, or Local laws.
The Military Affairs Division will liaison between the federal, state, local, regional, and industry partners and the various military communities in NC.
DMVA is seeking applicants for an Administrative Specialist I (working title:
Veterans Service Technician) position for our Veterans Service Center office located in Elizabeth City, North Carolina.
The function of Veterans Affairs is to assist veterans and their families in the presentation, processing, proof, and establishment of claims, privileges, rights, and benefits as they may be entitled to under Federal, State, or Local.
DMVA also cooperates with the various governmental units and veteran organizations in seeking to service veterans.
This position provides office support for the Veterans Service Center.
The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referrals for assistance.
The NC Department of Military & Veterans Affairs uses the Salesforce Customer Relationship Management (CRM) data retention phone system which Veterans Service Technicians use to collect and store data on Veterans claims.
The work is performed on a personal computer in a Windows environment using Microsoft Office (Word, Excel, and PowerPoint) software, in a Local Area Network (LAN) configuration.
This position will require an individual who has well-developed interpersonal, communication, organizational, mathematical, typing, and computer skills.
Other duties, including outreach, may be assigned as needed.
The position is located in Elizabeth City, NC (Pasquotank County).
Knowledge, Skills and Abilities / Competencies Significant knowledge of office or work unit procedures, methods, and practices as well as the ability to perform in a fast-paced, demanding environment in a professional manner, with minimal supervision and direction Substantive knowledge of program procedures, methods, and practices Substantive knowledge and ability to use correct grammar, vocabulary, spelling, proofreading, and program terminology to compose correspondence, reports, and other materials Ability to handle sensitive and/or confidential information appropriately Proven experience using Microsoft Office products, including Word, Excel, and Outlook Knowledge of office methods & procedures, ability to establish and maintain a filing system, ability to use a variety of office machines Ability to communicate effectively, both orally and in writing as well as the ability to plan and coordinate a variety of appointments, meetings, and conferences Necessary Requirement:
The person in this position must become accredited with the US Department of Veterans Affairs, NC Division of Veterans Affairs within six months of hire.
Minimum Education and Experience Requirements High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information Questions during your Application Process? The Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.
It is the policy of the State of North Carolina and the Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.
We participate in E-Verify (Employment Eligibility Verification System).
All applicants must complete and submit a state application for employment using the NEOGOV Online Job Application System (https:
//www.
governmentjobs.
com/careers/northcarolina) for the State of North Carolina to the Human Resources Division of OSHR by 11:
59 pm on the closing date or the application will be deemed untimely and will not be processed.
This includes both online and paper application submissions/uploads.
To receive credit for work history and credentials, the applicant must list the information on the online application form underneath the Work Experience section, specifically Duties Summary.
Any information omitted from the application cannot be considered for qualifying credit.
The State of North Carolina welcomes attached or incorporated resumes, cover letters, and reference information, but these items will not be used for screening for qualifying credit or in lieu of a completed and submitted state application.
See Resume or See Attachment on a submitted application instead of a completed application with detailed work duties, the submitted application will NOT be accepted.
Reference checks will be performed on all top finalists.
If the position requires a background check and/or drug screening that will also be performed on all selected top finalists.
The Department of Military and Veterans Affairs (DMVA) is an Equal Employment Opportunity Employer.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below.
All applicants should indicate the position number and job title in the section Jobs Applied For.
Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.
If applicants are former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22 along with their state application.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
Applicants with degrees not conferred at a United States College or University must attach a degree verification that their degree is equivalent to a similar degree from a U.
S.
institution.
The Department of Military and Veterans Affairs uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at http:
//www.
naces.
org/members.
htm.
Transcripts, degree evaluations, and cover letters may be uploaded with your application.
To check the status of an application, please log in to your NC Government Job Opportunities account and click on the applicant profile and click on Applications.
For a general application status, the page will show all statuses to the right of the job underneath Submitted.
For detailed application history for a particular job, click on History to the side of the job to see your Step Evaluation Progression.
It is not necessary to contact the Human Resources Office to check the status of an application.
Upon the closing date, applications are Under Review.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log in to your account.
Please refrain from submitting multiple applications.
However, if multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be accepted.
For technical issues with your application, please call the NEOGOV Help Line at 877-204-4442.
Or, for technical issues with your Government Jobs applicant account, please call their Help Line at 1-855-524-5627.
Applicants may be communicated with via email, phone, and text on the statuses of their application or stages of their application, depending upon their contact delivery preference chosen at the time of application.
If there are any questions about this job posting other than your application status, please send questions to the contact below.
For additional information:
How Do I Get the Job Learn more about DMVA here:
https:
//www.
milvets.
nc.
gov Learn about employee perks/
Benefits:
https:
//oshr.
nc.
gov/state-employee-resources/benefits Follow us on social media:
Facebook:
https:
//www.
facebook.
com/NC4VETS @(NC Department of Military and Veterans Affairs).
Estimated Salary: $20 to $28 per hour based on qualifications.
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